If the delivered item is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. Tabula Rasa must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. We will require you to return the item with care, in its original packaging, as it might be necessary to return it to the manufacturer. Please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to advise you of a possible replacement, refund or store credits